You may have read our previous statement published on March 15th concerning the status of our services in the context of the Coronavirus outbreak.
As promised, we have continued to monitor the situation and in light of today’s announcement by the Government and Public Health England, we have now taken the decision to postpone all planned public stay and play events for March and April in the first instance.
We appreciate that for some of our customers this will be disappointing news but feel that for the vast majority who are wanting to exercise social distance from others, this will be welcome news. We must put the care and wellbeing of our customers first and appreciate your understanding of this at this time.
For those who have already bought tickets, as this is a postponement of our stay and play events and not a cancellation, we will be issuing voucher codes to the value of £6.50 (and multiple voucher codes if more than one ticket was originally bought). These can be redeemed against a future event. An email to all of our customers that this affects has already been sent. Please check your inbox for further details of this scheme. We will issue all voucher codes by the end of March to those concerned.
For those who have private parties booked between now and the end of April, we are able to still provide this service at this time if required. We understand that there will be individual needs/requirements here so we will be in touch with all of our customers to discuss this in the next few days.
We thank you again for your understanding and patience at this time.
We are looking forward to seeing you at a future event soon.
Sara and Alex